Gardeners Chislehurst Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Chislehurst to individual and business clients. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting the services.

Services means gardening and related services provided by Gardeners Chislehurst, which may include lawn care, hedge trimming, pruning, planting, clearance, maintenance and other outdoor works as agreed.

Agreement means the contract between Gardeners Chislehurst and the Client for the supply of the Services, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

Gardeners Chislehurst provides gardening and garden maintenance services within its operational area. The specific Services to be carried out, together with any special requirements, will be agreed with the Client in advance of the booking and confirmed in writing where appropriate.

Any description of Services provided in promotional material is for general guidance only. The exact scope, duration and approach may vary depending on the size and condition of the garden and access to the property.

3. Booking Process

3.1 A booking request may be made by the Client via the available contact methods specified on our website or other official communications. Gardeners Chislehurst reserves the right to accept or decline any booking request at its discretion.

3.2 When making a booking, the Client must provide accurate and complete information regarding the property, access arrangements, the nature of the gardening work required and any known risks or hazards.

3.3 A booking will be considered provisional until it has been confirmed by Gardeners Chislehurst. Confirmation may be given verbally or in writing and may include the agreed date or dates, approximate time window, estimated duration and price, together with any special terms that are relevant to the booking.

3.4 For larger or more complex projects, Gardeners Chislehurst may provide a written quotation following an assessment of the garden or outdoor space. Quotations are typically valid for a limited period, which will be stated at the time of issue. If no validity period is stated, the quotation will be valid for 30 days from the date of issue.

3.5 By confirming a booking, the Client confirms that they have the authority to enter into the Agreement and that they accept these Terms and Conditions on their own behalf or on behalf of the organisation they represent.

4. Access to the Property

4.1 The Client is responsible for ensuring that Gardeners Chislehurst and its staff have safe and reasonable access to the property at the agreed time. This includes, where relevant, providing gate codes, key arrangements or instructions for entry, and ensuring that any obstructions are removed.

4.2 If adequate access cannot be provided on arrival, Gardeners Chislehurst may, at its discretion, wait for a reasonable period or leave the property and treat the booking as a late cancellation. In such cases, a call-out or cancellation fee may apply as set out in these Terms and Conditions.

4.3 The Client must ensure that any pets are kept under control and do not impede the safe delivery of the Services.

5. Health, Safety and Site Conditions

5.1 Gardeners Chislehurst will carry out the Services with reasonable care and in accordance with applicable health and safety requirements.

5.2 The Client must inform Gardeners Chislehurst of any known hazards at or near the property, such as unstable structures, uneven ground, exposed cables, ponds, or any other feature that might present a risk.

5.3 Gardeners Chislehurst reserves the right to refuse to carry out or to suspend work if the site is deemed unsafe or if conditions, including severe weather, pose a risk to staff, the Client or third parties.

6. Client Obligations

6.1 The Client must provide access to water and electricity where reasonably required for the performance of the Services, unless otherwise agreed in advance.

6.2 The Client must ensure that any items of value, including vehicles, outdoor furniture and ornaments, are moved or protected before work begins, unless prior arrangements are made with Gardeners Chislehurst.

6.3 The Client is responsible for obtaining any permissions or consents that may be required for the Services, including but not limited to landlord consent or approvals from neighbours where relevant.

7. Pricing and Quotations

7.1 Prices for Services will be based on time, complexity, materials required and travel distance, or as otherwise specified in a quotation or price schedule provided to the Client.

7.2 Any quotation is an estimate based on the information and site conditions known at the time of inspection or discussion. If the actual scope of work is significantly different from that originally anticipated, Gardeners Chislehurst will inform the Client as soon as reasonably possible and may revise the price accordingly.

7.3 Unless otherwise stated, prices exclude the cost of materials, plants, soil, turf, fixtures and any specialist equipment, which may be charged separately.

7.4 All prices are quoted in pounds sterling. Any applicable taxes or charges will be outlined at the time of booking or in the quotation.

8. Payments

8.1 Payment terms will be communicated to the Client at the time of booking or in the quotation. For one-off jobs, payment is typically due upon completion of the Services on the day of the visit, unless otherwise agreed.

8.2 For regular maintenance services, payment may be due after each visit or on a periodic basis as agreed in writing between the Client and Gardeners Chislehurst.

8.3 Gardeners Chislehurst may require a deposit before commencing certain projects, especially where materials or plants must be purchased in advance. Any required deposit amount and due date will be confirmed to the Client before booking is finalised.

8.4 Accepted payment methods will be specified by Gardeners Chislehurst via its usual communication channels. Cash payments, where accepted, must be made directly to an authorised representative and a receipt can be issued upon request.

8.5 If payment is not received by the due date, Gardeners Chislehurst reserves the right to suspend further work and to charge interest on overdue amounts at the statutory rate allowed under applicable law until payment is made in full.

9. Cancellations and Rescheduling

9.1 The Client may cancel or request to reschedule a booking by giving Gardeners Chislehurst as much notice as possible.

9.2 If the Client cancels a booking with less than 24 hours notice, Gardeners Chislehurst may charge a late cancellation fee, which may be up to the full estimated cost of the scheduled visit, to cover lost time and transport costs.

9.3 If Gardeners Chislehurst needs to cancel or reschedule a booking due to illness, equipment failure, severe weather, transport issues or other circumstances beyond its control, it will inform the Client as soon as reasonably practicable and offer an alternative date or time. Gardeners Chislehurst will not be liable for any indirect loss arising from such cancellation or rescheduling.

9.4 In the case of longer-term projects, either party may terminate the Agreement by giving reasonable written notice, subject to payment for all work completed and materials ordered or purchased up to the effective date of termination.

10. Waste Removal and Garden Waste Regulations

10.1 Gardeners Chislehurst will, where agreed in advance, remove and dispose of green waste generated during the performance of the Services, such as grass cuttings, branches and plant material, in accordance with applicable waste regulations.

10.2 Unless explicitly included in the quotation or booking confirmation, waste removal may incur an additional charge. The Client will be informed of any such charges before work begins or as soon as they become known.

10.3 If waste removal is not included or requested, Gardeners Chislehurst may bag or stack green waste neatly within the Client s property for disposal by the Client.

10.4 Gardeners Chislehurst does not normally remove household rubbish, soil contaminated with non-plant materials, or hazardous waste. If such waste is encountered, it will be brought to the Client s attention and must be removed or appropriately managed by the Client or a suitable waste contractor.

11. Materials, Plants and Ownership

11.1 Any materials or plants supplied by Gardeners Chislehurst remain its property until full payment for the relevant invoice has been received.

11.2 Gardeners Chislehurst will take reasonable care when handling and planting live plants. However, the survival and performance of plants depend on many factors beyond its control, including weather conditions, pests, disease and the level of aftercare provided by the Client. Accordingly, no guarantee can be given that plants will thrive for a particular period unless explicitly agreed in writing.

12. Quality of Service and Complaints

12.1 Gardeners Chislehurst aims to deliver services with reasonable skill and care. If the Client is dissatisfied with any aspect of the Services, they should notify Gardeners Chislehurst as soon as possible, and in any event within 48 hours of the relevant visit where practicable.

12.2 Gardeners Chislehurst will investigate any complaint and may, at its discretion, offer to rectify or repeat the relevant part of the Services where it is reasonable to do so.

13. Liability and Limitations

13.1 Gardeners Chislehurst will exercise reasonable care and skill in providing the Services and will take reasonable precautions to avoid causing damage to the Client s property.

13.2 The Client must report any alleged damage or loss caused by Gardeners Chislehurst within a reasonable time of becoming aware of it and allow Gardeners Chislehurst an opportunity to inspect and, where appropriate, remedy the situation.

13.3 To the fullest extent permitted by law, Gardeners Chislehurst shall not be liable for any indirect, incidental or consequential loss or damage, including loss of enjoyment, loss of profit, loss of anticipated savings or loss of use of the property, arising out of or in connection with the provision of the Services.

13.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

14. Insurance

14.1 Gardeners Chislehurst maintains appropriate insurance cover for its activities, including public liability insurance, in accordance with industry standards.

14.2 Evidence of insurance can be made available to the Client upon reasonable request.

15. Force Majeure

15.1 Gardeners Chislehurst shall not be liable for any delay or failure to perform its obligations under the Agreement where such delay or failure results from events or circumstances beyond its reasonable control. These may include extreme weather conditions, flooding, fire, acts of government or regulatory authority, labour disputes, transport disruption or failure of utilities.

15.2 In such circumstances, Gardeners Chislehurst may suspend the provision of the Services for the duration of the event or terminate the Agreement where performance becomes impossible or impracticable. Any advance payments for Services not yet provided will be considered in good faith and refunded or credited where appropriate.

16. Data Protection and Privacy

16.1 Gardeners Chislehurst will collect and use personal information from Clients only to the extent necessary for managing bookings, providing Services, handling payments and communicating in relation to the Agreement.

16.2 Client information will be stored securely and will not be shared with third parties except where required for the performance of the Services, for payment processing, or where required by law.

17. Amendments to Terms and Conditions

17.1 Gardeners Chislehurst may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking.

17.2 Updated Terms and Conditions may be made available on our website or provided to Clients on request.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any Agreement between Gardeners Chislehurst and the Client shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Agreement.

19. Severability

19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

20. Entire Agreement

20.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire Agreement between Gardeners Chislehurst and the Client and supersede any prior discussions, correspondence or understandings relating to the Services.

20.2 No variation of the Agreement shall be effective unless agreed in writing by Gardeners Chislehurst and the Client.